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Archive for August, 2007

Need A Pep Talk? I Did - And Found One Online For Us All

Friday, August 31st, 2007

So you all know, if you’ve been reading for any length of time, that I am the queen of the “slash” workers. Lawyer/blogger/writer/blog consultant and coach… and that blogger thing? Not counting my law practice blog, I have three blogs either active or soon to be active. That’s a lot, folks. And sometimes it just gets overwhelming. Some days I think “Maybe I should reconsider (something we touched on yesterday in this post) - maybe I am doing too much. Maybe I should just have one blog, and focus on my law firm. Or maybe I should stop the law practice altogether and just work on my consulting … Or maybe … “

I’m not advocating not asking the questions. I think the questions are valuable (assuming you actually take the time to think about it and don’t just stick yourself on rewind day after day, only asking the questions, never thinking about your answers - your truth). But if you know you want to keep blogging, no matter how much value there is in the knowing, it’s not enough sometimes. 

If that’s you, then my friend, you are like me, and we both need a pep talk.

And I found one! (I got your back, bud.)

At Daily Blog Tips, I found this post, “Reignite Your Passion for Blogging.” And it struck me immediately on reading that title - “yes! That’s the problem, in a nutshell! Lack of passion!” It’s much like a marriage that loses the edge of the romantic spark. It’s easy to start to think the relationship is the problem. But that’s not the problem at all, of course - it’s all in our perspective of that relationship. And I think that’s what this post touches on - taking a fresh look at the blog, and at your history with it.

I highly recommend you sit down, get quiet, and mull it over a few dozen times.

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Did MSNBC’s Your Biz Blogger Give Bad Blog Advice?

Tuesday, August 28th, 2007

Eve Tahmincioglu (what a name!) is listed as the “primary author” of MSNBC’s Your Biz blog.  Interesting, that - since one of Eve’s stated no-nos for business blogs is … having more than one blogger on your company’s blog. (The reason, according to Eve: it creates a “voice” that isn’t unified and “strong.”)

Her other tips:

  • Don’t let the CEO blog unless he’s really funny and a great writer.
  • Blog often and regularly.
  • Don’t be boring - skip financial stuff and new customer lists and anything Eve would consider “dry.”
  • Don’t “go overboard” with personal information.
  • Don’t put your business or your product down in any way. Given the context, I take this to include even self-deprecating remarks that aren’t so much put-downs as modesty.

With the exception of “blog often and regularly,” I disagree with just about all of this. Not so much in a blanket, “always do these things” fashion - it would be stupid to bore your readers with financial recaps in every post, and I trust my readers to know better - but in a “these things can work if you let them” sort of way.

Example - shutting up the CEO. Are you kidding? Have you ever met a CEO you couldn’t shut up? Actually, the CEO can be a perfect voice for the company. Typically, the CEO is more recognizable to the general public or targeted customer base, and can write more authentically (and authoritatively) about “big ticket” subjects such as company vision and philosophies.  If he or she needs help writing and editing posts, then assign a copyeditor staffer to clean up the posts. Just make sure the CEO understands the need for that person’s services, and has the ego to withstand the revisions - and likewise make sure the staffer understands the job is to clean up the post, not rewrite it wholesale.

Another example - Eve’s “rule” against self-deprecation. While I wouldn’t advocate a business blogger out the company as producing worthless goods or making assertions that directly counter factual information published by the company’s marketing department, a little self-deprecation and a lot of honesty go a very long way. I would absolutely advocate what I call “deep honesty” in business blogging. Be honest: is your product right for all customers, all the time? (I daresay not.) And as a smart marketer, you already know that businesses which target their marketing message with laser-like precision at a niched subgroup of their customer base fare far better than those adopting a scattershot approach. So, why not  ‘fess up in the blog, and let those customers know that in XYZ circumstances, your product probably isn’t the best solution? Be even bolder - tell them whose product is their best solution. That’s right - send them to a competitor. What happens? Your company name becomes synonymous with deep honesty and putting the customer’s needs above its own. This? Is definitely a place you want to be!

When someone presents you with a list of “rules” about blogging, put on your skeptical hat and read with a wary eye. There are no rules, really, for one simple reason: blogging is a conversation, and true, honest conversations have no rules either.

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Free Mac Ware: Free Apps for Your Mac

Tuesday, August 28th, 2007

Want some free goodies? Who doesn’t, right? If you’re a Mac user, as I am, I’ve got a treat for you. Free Mac Ware is just that - a beautiful RSS-able collection of free Mac apps of several flavors. Click here for the category of “Free Blogging Software” for the Mac.  Sign up for free daily updates right into your email inbox.

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Yahoo and Microsoft Doing Chinese Censors’ Dirty Work?

Friday, August 24th, 2007

From the LA Times:

Yahoo Inc., Microsoft Corp. and other providers of blogging technology
in China agreed to try to sign up users under their real names and to
censor their posts, a journalism advocacy group that condemns the
accord said Thursday. Under the accord with the Internet Society of China, an offshoot of the
Information Industry Ministry, the companies are “encouraged” to
register users under their real names, Reporters Without Borders said
in a statement. The companies may be forced to censor content or
identify bloggers, the Paris-based group said.

This might be the price of doing business in China but it’s dirty business, and I don’t think it will play well over on this side of the pond.

Yahoo, Microsoft asked to censor Chinese blogs - Los Angeles Times (Aug. 24, 2007)

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National Guard General’s Aide Suspended Over Affiliation With Web Site

Friday, August 24th, 2007

I’m not sure whether to be relieved or offended at the First Amendment slap-down:

An aide to the California National Guard’s top general has been suspended pending an investigation into his connection to a Web site that appeared to advocate mass violence. The guard placed Senior Airman Travis Gruber, 27, personal assistant to Maj. Gen. William Wade II, on paid administrative leave Wednesday shortly after the Contra Costa Times raised questions about the Web site, Howtokillpeople.com. Investigators will “look into the content of the Web site and make a determination into whether any of it is a violation of military law and regulations,” said guard spokesman Lt. Col. Jon Siepmann.

More here. (And no, I’m not linking to the site in question either!)

Blogger Outage of Brief Duration

Wednesday, August 22nd, 2007

Blogger’s problems continue to mount up with growing complaints of glitches and widespread outage resulting in a sitewide crash this morning. However, the problem seems to have been resolved now.

Outage Hits Google’s Blogs
, PC World (Aug. 22, 2007)

Anonymous Blogging In China No Longer Banned - Just Strongly Discouraged

Wednesday, August 22nd, 2007

An earlier draft of a Chinese government policy had required blog service providers to register bloggers under their real names, thus effectively banning anonymous online blogging - a ruling with serious privacy and civil rights implications for that troubled country. Now, apparently, the requirement has been amended to “encourage” such disclosure, but not require it, thus amounting to a self-policing standard imposed on the blog operators and providers.

Chinese blog providers ‘encouraged’ to register users with their real names, International Herald Tribune (Aug. 22, 2007)

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Miles Levin, Teen Blogger, Loses Battle With Cancer

Tuesday, August 21st, 2007

Here’s some sad news from CNN.com:

Miles Levin wrote that cancer and the fear of death could expand your heart and mind. So when he died Sunday, six days before his 19th birthday, he had blogged a lifetime of thoughts and dreams, words that somehow pierced through cyberspace and moved tens of thousands of readers to respond. Miles blogged on the Web site of Beaumont Hospital in Royal Oak, Michigan.

You can also read his work, and his parents’ updates in the last few weeks, at www.carepages.com (free registration required).

While the loss of such a talented young writer is tragic in any circumstances, it’s hard not to be wowed by the impressive accomplishments Levin made in his too-short life. I’m most intrigued, though, by the community Miles created around and through his blogging. It’s an object lesson, I think, in how blogs can truly be used to create some powerful change in the world.

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Talk Back: Should You Lay The Smack Down On Comment Trolls?

Thursday, August 16th, 2007

I’ve had some interesting experiences with comments lately.

First came this post, impacting as it did comments in the two blogs which were the focus on that post, which also prompted some comments of its own. Then, at one of my other blogs, I posted a “debate” style series of posts about the use of online applications by lawyers, which attracted a comment by someone associated with a particular online app (judging solely from the URL the commenter provided). That comment prompted me to write my first-ever comments policy, found here (scroll down to the second H3 tag, “Comments Policy.”

That got me thinking about comments and comment trolls - you know, the commenters who post a comment to your post designed, it would appear, solely to poke, tease, prod, and provoke an emotional response. The old wisdom is “don’t feed the trolls.” In other words, if you ignore them, they’ll go away. But more and more I find people are actually taking more proactive steps to remove such comments. In my case, I even attempted to “legislate” them away with my comments policy, for which I’m sure I’ll get some criticism by those “open access” fans who would consider such restrictions akin to censorship.

Did I take a correct or worthy approach? Or is it doomed to failure, either by killing comments altogether or proving impossible to enforce fairly? What is a good, fair comments policy nowadays, post-Kathy Sierra?

Talk back!

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Between Bloggers: Copyblogger and Away With Words

Monday, August 13th, 2007

Note: this is the debut entry in a new category called “Between Bloggers” - all about relationships between bloggers, how we communicate and how we treat each other.

It started with a joke - or an attempt at one.

In “Three Ways To Spice Up Any Blog Post,” Brian Clark at Copyblogger gave an example of his exhortation to use sensuous language (i.e., language that appeals to the senses):

The crackling flames danced manically upon the charring husk of the car, illuminating the starless night sky as I stood and watched helplessly. Warm canyon winds pushed the pungent smoke into my face and nostrils, and I tasted my own salty tears at the thought of the laptop in the back seat. All I could think was, how am I going to blog this?

The comments he got in response to this post revealed a rift in perception - some people got the joke, some didn’t. (Do you? Just from this quote, can you discern Brian’s intent? Of course not - you need context. Go read the whole post. We’ll wait for you.)

Nancy Friedman at Away With Words had more to say, though, and responded to Brian’s post in “Very Bad Writing Advice“:

All I could think was, “Get me rewrite!” This passage is the antithesis of “vigorous language.” It doesn’t appeal to the senses; it calls attention to its own overwrought construction. Vigorous language employs nouns and verbs, not flabby modifiers and clichés like “crackling flames.” Granted, Clark is overdoing it for effect (see his Point #3, “Be entertaining”), but even one of his phrases would be too much.

Her comments, in turn, quickly turned to whether Brian had been serious or ‘tongue-in cheek’, and Nancy replied she “got” that it was an attempt at humor, but opined further:

“Quite why” is indeed the question. I think most of his readers will take him literally.

Brian popped in:

I’ll let you know *why* in an upcoming post. And don’t try to set your self apart from the “literal” crowd, Nancy… you’ve demonstrated that you are far less than acutely perceptive, and yet more than willing to step up and let everyone know it.

And explain he did, with this post, “The Dangers of Humor.” After a brief discussion of humor and its risks in copywriting, he takes note of Friedman’s post:

Sure enough, one reader ridiculed me for my “purple prose,” while another actually chastised me. An especially self-important blogger named Nancy Friedman even wasted 963 words of her life equating me to the end of good writing as we know it. Nancy doesn’t get a link, because trolling for links via attack post is so 2005.

“Rory” commented:

I’m not sure Nancy Friedman deserved such an extreme mauling. “Self-important”, “wasted”, “trolling for links” are quite judgmental expressions. I only read an article which took issue with the examples you used. Granted, Friedman made some unnecessary comments, but on the whole it was only her point of view. I didn’t see anything that equated you with the “end if good writing as we know it.” Following her links reveals quite a background in writing. “Do try to keep up Nancy” comes across as being belittling, and sarcasm only stokes the fires. In my opinion, that outburst soured a helpful post. Surely it wasn’t necessary. Honestly, it sounded to me like the extreme reaction of someone in fear of being “found out”.

Not content to accept the drubbing, Brian replied:

Rory, let’s take a look at what poor Nancy Friedman dished out at me first, shall we? “Very Bad Writing Advice” “Brian Clark’s blog, Copyblogger, which *purports* to teach bloggers how to improve their writing skills…” “In a word, it’s rubbish.” “hackneyed…” “don’t bother with Copyblogger…” Frankly, Nancy made herself look like a complete fool. She tries to come across as sophisticated, and yet only establishes that she is anything but. Even if she didn’t think the joke was funny, she should at least have been perceptive enough to realize that I wasn’t being serious. It’s not like I was being subtle beyond the means of a smart gal like Nancy. No, Nancy just wanted to have a go at a bigger dog than she is in the hopes of getting some attention. I think I went easy on her given the nastiness of her post.

(Line breaks omitted.)

And there, we’re going to stop, while we explore the issues.

Using Humor: The First Copyblogger Post

In my opinion, where Clark fell down on the first post wasn’t in his use of humor. True, you’d have to be nigh unto psychic to get that the quoted paragraph was a noir take on Scoble, but that’s not the real point here, which is reflected in Clark’s second post with this line:

If the last line doesn’t give it away, the fact that no one has ever seen me write this way in a year-and-a-half might be another clue.

Clark presumes that everyone reading that first post knows him, knows his style well enough to know that he hasn’t written “this way in a year-and-a-half.” And that’s a dangerous presumption to make. Think about the message to a new reader implicit in such an assumption, and what that new reader is going to think upon reading that post, with that line, and its general sense of “everyone knows me.” Is the new reader more likely to think to him- or herself, “Oh, wow, I’m so grateful I found this blog that everyone else already knew about” or is the response more likely to be “Huh - he couldn’t be that famous if I haven’t heard of him before - what a loser, etc.”? Human nature being what it is, we’re more apt to think “nothing wrong with us - must be something wrong with the other.”

And that’s how blogs stop growing.

However, it’s a bit presumptuous, nothing much more. Although it makes the error of assuming an intimacy that may well not be there, I submit that it’s not the real problem in this exchange.

Friedman’s Post: Attacks on Big Dogs

Friedman’s choice to take Clark to task is an interesting one. I don’t know what sort of traffic she gets but I think it’s fair to say that Copyblogger gets more than Away With Words. So while Clark’s assessment of this exchange as Friedman taking on a “bigger dog” - as distasteful and conceited as it might be - is probably correct, at least factually. In traffic, at least, Copyblogger is the bigger dog.

Friedman’s post, or rather the tone of that post, is a little on the pompous side, as one of her commentators notes. But is it really an “attack”? In one sense, no - she’s merely expressing an opinion about the content in Clark’s post. But when she notes that writers who really want good writing advice shouldn’t “bother” with Copyblogger, she’s treading into attack territory. That’s a little personal. What happens in the comments is even more personal.

But is she, as Clark and some of his commentators note, really simply angling for traffic? That itself is also a dangerous assumption, and one that isn’t warranted by the mere fact that her blog gets less traffic than Clark’s does. Friedman obviously feels pretty passionately about her assessment of Clark’s advice, and apparently at least a few others agree with her.

However, that doesn’t mean the post wasn’t ill-advised. There is something in the tone of Friedman’s post that is self-contradictory, self-important - and I think that’s what set Clark and his supporters off. Friedman could have toned down the language and still made her point effectively.

Which brings us to . . .

Clark’s Last Post: Is It Funny If You Have To Explain It?

Some look at Clark’s post, inevitably, and see an after-the-fact attempt to justify a flop. That’s an opinion - nothing more. Others look at the same post and see a righteous defense to the losers who just don’t get it. That’s an opinion, and nothing more, as well.

Is it funny if you have to explain it? As Clark himself recognizes in that same post, the answer is clearly “no” - or at least “not so much.” But, again, whether the original passage is funny or not isn’t really the issue of this post - it’s how these two bloggers responded to each other, and how their respective readers responded to them in turn, that fascinates me. And here, Clark’s second post is rather disheartening - although not as much as the comment quoted above.

Refraining from any Rodney King homage, I will restrict myself to the effect of Clark’s approach on his readers - or, rather, on this reader. What I got out of this post and comment is an impression, however unfair it might be, that Clark sees himself as rather an untouchable phenomenon - an “A-plus-plus List Blogger”, if you will. I daresay that’s not really how Clark sees himself - but that’s the impression his unfortunate choice of words creates.

In the final analysis maybe that’s the lesson here - you have to take responsibility for your words, if you want to keep your status with your readers.

Final Score?

Everybody loses. Especially the readers.

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